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LEGAL Cambridge Legal Notice (below) Disclaimer and Limit of Liability To the extent permitted by law, Cambridge Integrated Services Australia (Cambridge Integrated Services Australia Pty Ltd and Cambridge Integrated Services Victoria Pty Ltd) makes no representations about the suitability of the content of this site for any purpose. All content is provided "as is" without any warranty of any kind. Cambridge Integrated Services hereby disclaims all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Cambridge Integrated Services be liable for any special, indirect, exemplary or consequential damages or any damages whatsoever, including but not limited to loss of use, data or profits, without regard to the form of any action, including but not limited to contract, negligence or other tortious actions, arising out of or in connection with the use, copying or display of the content. Although Cambridge Integrated Services believes the content to be accurate, complete and current, Cambridge Integrated Services makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time changes are made to the content herein. Cambridge Integrated Services may make changes in the products and/or the services described herein at any time. Jurisdiction These terms and conditions are governed by the laws in force in Victoria and New South Wales, Australia and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria and New South Wales, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with this website. Sites Links to Other Sites Some of the sites listed as links herein are not under the control of Cambridge Integrated Services. Accordingly, Cambridge Integrated Services makes no representations whatsoever concerning the content of those sites. The fact that Cambridge Integrated Services has provided a link to a site is not an endorsement, authorisation, sponsorship or affiliation by Cambridge Integrated Services with respect to such site, its owners or its providers. Cambridge Integrated Services is providing these links only as a convenience to you. Cambridge Integrated Services has not tested any information, software or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software or products found on the Internet, and Cambridge Integrated Services cautions you to make sure that you completely understand these risks before retrieving, using, relying upon or purchasing anything via the Internet. Trademarks Cambridge Integrated Services and the Cambridge Integrated Services logo are registered trademarks of Cambridge Integrated Services. All other trademarks are either owned by Cambridge Integrated Services or by other companies. The Privacy Act and the National Privacy Principles (NPPs) The Privacy Act and the National Privacy Principles (NPPs) Cambridge Integrated Services has always valued the privacy of your personal information. From 21 December 2001, we are bound by the Privacy Act 1988 (Cth). The Privacy Act sets out standards to be met in the collection, use, disclosure and handling of personal information. ‘Cambridge Integrated Services’ means Cambridge Integrated Services Victoria Pty Ltd (A.B.N.18 003 645 645), Cambridge Integrated Services Australia Pty Ltd (A.B.N. 36 111 480 141) and its Australian related companies. About our Privacy Policy This Privacy Policy outlines how we manage personal information. The policy applies to any personal information injured workers provide to Cambridge Integrated Services and any personal information we collect, use, disclose or handle about individuals from other sources. Any updates of our Privacy Policy can be accessed via our website or by contacting one of our offices Why we collect personal information We collect personal information to offer, provide, manage and administer Cambridge services and products. These include claims management, injury management and risk management services. Collection and use of information in particular situations We may collect personal or health information about a person if they:
If you would like more information on the services and products available please contact us We also collect personal information to be able to develop and identify products and services that may interest injured workers, conduct market or customer satisfaction research, and develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services. The usual type of personal information collected includes your name and postal or e-mail address. If injured workers do not provide the information requested, we, or those involved with the provision of the service or product, may not be able to provide the appropriate type or level of service or product. How we collect personal information We generally collect personal information directly from the relevant individual but in some cases we may collect it indirectly from a third party. Claims for workers compensation Collection of Information We collect personal and health information that an injured worker provides on the form that he or she completes and signs when making a claim. In the course of processing and managing the claim, we may also collect personal and health information from:
We try to collect the information we need directly from the injured worker, but this is not always practicable. We try to ensure that any person we engage to collect information on our behalf does so in accordance with applicable privacy laws. When a person first makes a claim, we provide a collection statement identifying the relevant WorkCover Authority and setting out the purpose for which personal and health information is collected, the types of organisations to which such information would usually be disclosed, any law that authorises its collection and the person’s rights of access to that information. If, in the course of processing a claim, it is necessary for us to collect, use or disclose information in circumstances that are not covered in that collection statement, we will try to ensure that the injured worker is made aware of how and why we need to use that information. However, we are not required to do this in a number of situations, including:
We will only collect sensitive or health information where we have the express or implied consent of the injured worker, or where we are otherwise authorised by law to do so. Who we disclose personal information to Client Affairs We have a duty to maintain the confidentiality of our clients' affairs, including personal information. Our duty of confidentiality applies except where disclosure of personal information is with our client's consent or compelled by law. Worker Compensation Claims We disclose personal information to third parties who we believe are necessary to assist us in providing, managing and administering the services we provide and products we are involved in. Use and disclosure We try to ensure that only personal and health information that is necessary for the purpose of assessing, processing and managing the claim is collected. However, the information may also be used for other purposes related to the claim, for example:
Personal and health information collected in relation to a claim may be disclosed to a number of different types of organisations, including:
In processing and determining a claim we may engage an investigator or loss adjuster to carry out surveillance and make other enquiries to help us decide whether to accept the claim, in assessing the appropriate benefits to pay or whether there is an ongoing entitlement to benefits. For this purpose we may disclose personal or health information to the investigator, and may receive personal information about the injured worker or other individuals that is collected by the investigator. We require all investigators and loss adjusters engaged in relation to WorkCover claims to comply with applicable privacy legislation. Investigators must also comply with the Surveillance Devices Act 1999 protocols agreed to with the relevant Authority and with our policies for the conduct of surveillance. Personal and health information relating to claims is held in claims files maintained by us. Information is also stored in our databases. Only staff who have a need to access that information are permitted to do so. Generally, personal and health information in our claims files is retained for at least seven years after a claim has been finalised. Sometimes personal information is retained for longer periods. This is because it may be necessary to refer to information on a file if the injured worker makes a claim in future. When you provide us with personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their information to us, the types of third parties we may provide it to, the relevant purposes we (and the third parties we disclose it to) will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information. If you collect, use, disclose or handle personal information on our behalf, or receive it from us, you and your representatives must meet the relevant requirements of the National Privacy Principles set out in the Privacy Act 1988 and only use and disclose it for the purposes we agreed to. Security of your personal information Your personal information may be stored in hard copy documents, as electronic data, or in our software or systems. We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. Some of the ways we achieve this are:
Keeping information up to date and accessing it We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect, disclose or use it. We will, on request, provide you with access to information we hold about you, unless there is an exception which applies under the NPPs. Things that may affect a right to access include:
You can also gain access to correct or update your personal information. Opting out of receiving marketing information etc. If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting your Cambridge Integrated Services representative. Where lawful and practicable to do so you can deal with us anonymously e.g. general inquiries about the services we can offer injured workers and clients. The content of this website, including but not limited to the text and images herein and their arrangement, is the copyright property of Cambridge Integrated Services Victoria, Pty Ltd (Cambridge) (A.B.N.18 003 645 645) Level 10, 390 LaTrobe St, Melbourne, Australia 3001. This website is operated by Cambridge Integrated Services Victoria, Pty Ltd. All rights reserved. Authorisation of use Cambridge Integrated Services, hereby authorises you to copy and display the content herein, but only for your personal or informational and non-commercial use. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) or other applicable laws, no information on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the written permission of Cambridge Integrated Services. No implied licenses Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright (except as expressly provided above), or proprietary rights of Cambridge Integrated Services or of any third party. |
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